Please read these terms and conditions carefully before using this site
This page together with:
– Website Acceptable Use Policy;
tells you information about us and the legal terms and conditions (‘Terms’) on which we sell any of the products (‘Products’) listed on our website (‘our site’) to you.
These Terms will apply to any contract between us for the sale of Products to you (‘Contract’). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms.
Please click on the button marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in April 2013.
These Terms, and any Contract between us, are only in the English language.
1Information About Us
1.1We operate the website https://www.nicholaskirkwood.com. We are Nicholas Kirkwood Limited a company registered in England and Wales under company number 05087813 and with our registered office at ℅ Bishop Fleming, 16 Queen Square, Bristol BS1 4NT, United Kingdom our main trading address is 5B Mount Street, London, United Kingdom W1K 3NE our VAT number is GB 991 9603 75
1.2To contact us, please see our Contact Us page.
2Products and Availability
2.1While we make every effort to ensure that the photographs displayed on our site are faithful reproductions of the original products, including adopting every technological solution possible to minimize inaccuracies, variations may occur due to the technical and colour resolution characteristics of your computer and the handmade nature of the products. Nicholas Kirkwood shall not be liable therefore for the eventual inadequacy of the graphic representations of Nicholas Kirkwood products displayed on the Site owing to the above mentioned technical and production issues.
2.2You acknowledge that the products offered by us with the Service are subject to stock limits.
2.3You may check the availability of any item offered on our site at any time, either while creating your shopping cart or after completing your order. You cannot order a product by loading your shopping cart and saving it for purchase at a later Internet session. Unless you fully complete the order procedure, the contents of your shopping cart will be lost without trace at the end of each shopping session. Inconveniences may occasionally occur regarding the availability of certain products. In such circumstances, we will inform you of this fact as soon as possible (and in any case within the term of delivery as specified below) by e-mail or telephone. We will give you the option to order a different item of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit/debit card. In the event that your credit/debit card has already been charged, you will be refunded as soon as possible.
2.4We reserve the right to change the items offered on our site at any moment, without prior notice.
2.5We reserve the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which we consider the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on our site or for whatever other legitimate reason, especially where the customer has been involved in irregular activity of any kind.
3Use of Our Site
3.1Your use of our site is governed by our:
3.2Terms of website use and
3.3Website Acceptable Use Policy
Please take the time to read these, as they include important terms which apply to you.
4How We Use Your Personal Information
5.1You may only purchase Products from our site if you are at least 18 years old.
5.2You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6How the Contract Is Formed Between Us and You
6.1Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.2The order procedure is completed when you select the “Confirm” option. Upon confirmation, your order will be submitted to us for processing and the order may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable law.
6.3Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.
6.4The data recorded on the Site shall be treated as conclusive evidence of the details of the transactions between you and us. In the event of a dispute relating to a transaction conducted on our site, the data recorded by us shall be treated as legal evidence of the transaction.
7Our Right to Vary These Terms
7.1We may revise these Terms from time to time in the following circumstances:
7.1.1changes in how we accept payment from you;
7.1.2changes in relevant laws and regulatory requirements; and
7.1.3Any other reasonable circumstances.
7.2Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
7.3Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the outset of these Term and Conditions.
8Your Right of Cancellation
Note: This clause 8 only applies if you are a consumer and if you are a UK or European Community citizen. If you are purchasing Products from outside of the European Community please see clause 10 below.
8.1You have a legal right to cancel a Contract during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product or Products, you can notify us of your decision to cancel the Contract and receive a refund. If you are a UK citizen advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.2However, this cancellation right does not apply in the case of any made-to-measure or custom-made products and/or products made to your specification or clearly personalised;
8.3Your legal right to cancel a Contract starts from the date of the order confirmation, which is when the Contract between us is formed. If the Producthave already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Product. Working days means that Saturdays, Sundays or public holidays are not included in this period.
8.4To cancel a Contract, please contact us in writing to tell us by sending an e-mail to or by sending a letter in either case headed ‘Notice of Contract Cancellation ‘to Nicholas Kirkwood, 5B Mount Street, London W1K 3NE, United Kingdom or (e-mail us at firstname.lastname@example.org You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
8.5[If you refuse delivery or if for any other reason delivery of the Product does not occur then the Product will be returned to us by our shipper and we shall assume less you advise us to the contrary that you have cancelled the Contract.]
8.6We recommend that you insure the return shipment as you are under a duty to take reasonable care of the Product and will be liable for damage to them until we actually receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us. Product the subject of cancellation must be shipped to International Logisitcs Group, ℅ Nicholas Kirkwood, Unit 2D, Gatwick Gate Industrial Estate, Lowfield Heath, Crawley, Sussex, RH11 0TG, United Kingdom. You should retain proof of sending, in case of a dispute.
8.7Please note that you must cover the cost of the return shipment, as our returns policy does not apply to orders cancelled under the Distance Selling Regulations.
8.8Product should be returned to us with their original packaging and footwear must be tried on carpeted surfaces only. Product must be unused, unworn and in an unaltered condition. Product must be sent from the country that the order was delivered to.
8.9Subject to compliance with clause 8.8 above will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation.
8.10Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above